Bilingual Legal Intake Specialist – Personal Injury Law Firm
Full Time • El Paso
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Bilingual Legal Intake Specialist – Personal Injury Law Firm
📍 El Paso, TX | Full-Time | In-Office Position (No Remote Work)
About Us
We are a growing personal injury law firm dedicated to helping individuals who have been injured due to negligence. Our firm is committed to providing exceptional legal service and compassionate client care. We are seeking a Bilingual Legal Intake Specialist who can effectively communicate with potential clients and help guide them through the initial stages of the case process.
Position Summary
The Legal Intake Specialist serves as the first point of contact for potential clients contacting the firm. This role gathers case information, evaluates potential claims, and ensures qualified leads are properly documented and scheduled with attorneys.
The ideal candidate is professional, organized, and comfortable speaking with individuals who may be experiencing stressful situations.
⸻
Responsibilities
• Answer incoming calls from potential clients and gather detailed case information
• Conduct initial screenings for personal injury cases (auto accidents, trucking accidents, slip and falls, etc.)
• Enter case information accurately into the firm’s case management system
• Schedule consultations with attorneys or case managers
• Follow up with potential clients regarding documentation and case information
• Communicate with clients in a professional and compassionate manner
• Assist with intake forms and documentation
• Coordinate with attorneys and staff regarding new cases
⸻
Qualifications
• Bilingual in English and Spanish required
• Previous experience in legal intake, call center, or customer service preferred
• Experience in personal injury law firm intake is a plus
• Strong communication and listening skills
• Excellent organizational and multitasking abilities
• Comfortable handling high call volume
• Basic computer skills and familiarity with office software
⸻
Requirements
• This position requires working in-office. Remote work is not available.
• Professional demeanor and strong client service skills
• Ability to handle confidential and sensitive information
Compensation: $14.00 - $24.00 per hour
Firm Overview
If you have been in an accident caused by someone else’s negligence, it is only fair that you receive full and fair compensation for your medical bills, lost earnings and all other damages that you are entitled to receive from the matter. You hope the insurance company responsible for covering the negligent party will step up and offer you fair money damages, but you may have already learned that insurance adjusters are paid to keep their settlements low. It doesn’t make them bad people. It is the way our system of paying insurance claims works in Texas and New Mexico.
The Ruhmann Law Firm was opened with a single philosophy: People deserve a voice for justice. Too often, the plaintiffs’ voice is drowned out by insurance companies that can afford teams of defense lawyers, downplaying the severity of the injury, blaming the victim for shared responsibility, and putting their own spin on the facts. Standing up for yourself in our adversarial system of civil litigation is nearly impossible without the strength and commitment of an experienced, knowledgeable trial lawyer.
We work directly with each client throughout the case, remaining responsive to his or her needs and concerns, and remaining approachable and personable throughout. After all, your case is about you. As a client of our firm, you deserve the highest levels of personal service and attention.
(if you already have a resume on Indeed)